Privacy Policy

1. Who We Are

This Privacy Policy applies to Panoptic Ventures Limited ("we", "us", "our"), a property services company based in Hamilton, New Zealand. We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

2. What Information We Collect

We collect personal information that you provide to us directly, including:

• Your name and contact details (phone number, email address)
• Your property address and location details
• Details of the services you request and any relevant property information
• Payment and billing information (processed securely)
• Messages, enquiries and correspondence you send us via WhatsApp, email or our website

We do not knowingly collect personal information from anyone under the age of 18 without parental consent.

3. How We Use Your Information

We use your personal information solely to:

• Respond to your enquiries and provide quotes
• Deliver and manage the services you have requested
• Process payments and issue invoices
• Contact you with relevant information about your job or follow-up services
• Comply with our legal obligations

We will not use your personal information for unsolicited marketing without your explicit consent.

4. Who We Share Your Information With

We do not sell, trade or rent your personal information to third parties. We may share your information only with:

• Subcontractors or tradespeople engaged to assist with your job, where necessary
• Our accountant or professional advisers, strictly for business purposes
• Government agencies where required by law

5. Communication via WhatsApp and Email

When you contact us via WhatsApp or email, your messages and any information you share are handled with strict confidentiality. We use these channels solely for service communication. WhatsApp messages are subject to WhatsApp's own privacy policy and data practices.

6. How We Store Your Information

Your information is stored securely on our business devices and communication platforms. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law, after which it is securely deleted.

7. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Ask us to stop using your information for certain purposes
• Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, contact us using the details below. We will respond within 20 working days as required by law.

8. Cookies and Website Analytics

Our website does not currently use tracking cookies or third-party analytics tools. If this changes in the future, this policy will be updated accordingly.

9. Third-Party Links

Our website may contain links to external sites such as Facebook and Instagram. We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The most current version will always be available on our website.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us directly in the first instance. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.